RETURNS / CANCELLATIONS

RETURN FOR EXCHANGE

In the event of exercising the right to return for an exchange, the Customer is invited to send an email within 14 days of purchase to the address info@giemmemanagement.com, describing the reasons that led to the opening of the Return procedure.
Then follow the return procedure communicated by our Customer Service.

Ensure that the products are in the same condition in which you received them, with all tags attached.
We will replace or refund only items returned according to the instructions. If your return does not meet the listed conditions, the package will be sent back to you.
The return of the product must take place within 48 hours following the receipt of the email from our Customer Service with the instructions to follow.
The return will be processed within 3-4 business days following the date of receipt of the returned goods at our warehouse. Within the same timeframe, the outcome will be communicated (acceptance with Product Replacement or Refund in case replacement is not possible). Refunds are made through the same payment method used by the customer at the time of the order and in the same currency.
Only the return shipping costs for product exchanges are borne by the customer. In case of a product exchange, shipping of the new product to the customer is free within Italy for one time only.


WITHDRAWAL

To exercise the right of withdrawal, it is essential that the goods are intact and that the item has its original packaging, equipped with all tags.
The only return shipping costs for the goods are borne by the consumer. The price paid will be refunded within 30 days following the return of the goods, including delivery costs.
The Right of withdrawal cannot be applied in the case of Personalized Products requested at the time of placing the Order.